At Mad Leads Store, customer satisfaction is our top priority. Please review our Refund and Returns Policy carefully:

1. Eligibility for Returns

Returns are accepted for products that are defective, damaged, or not as described within 30 days of receipt.

2. Non-Returnable Items

Custom, personalized, or clearance items are not eligible for return unless defective or damaged.

3. Return Request Process

To initiate a return, contact us at support@madleads.store within the specified return window with your order details and reason for return.

4. Required Documentation

Provide proof of purchase, such as order confirmation or receipt, along with photos of any damages or defects.

5. Return Authorization

We will review your request and issue a Return Merchandise Authorization (RMA) if eligible.

6. Return Shipping

Customer is responsible for return shipping costs unless the product is defective, damaged, or we made an error.

7. Packaging for Return

Return products must be in their original packaging and in unused, salable condition.

8. Inspection of Returned Items

All returned items are inspected upon receipt to confirm eligibility for refund or replacement.

9. Refund Processing Time

Refunds will be processed within 7-10 business days after receipt and inspection of the returned item.

10. Refund Method

Refunds will be issued to the original payment method used during purchase.

11. Partial Refunds

Partial refunds may be issued for items that are returned used, damaged, or incomplete.

12. Replacement Policy

If a product is defective or damaged, we may offer a replacement instead of a refund.

13. Damaged or Lost Items

If your item arrives damaged or is lost in transit, contact us immediately for resolution.

14. Cancellation Policy

Order cancellations are accepted within 24 hours of purchase before shipment; otherwise, follow our return process.

15. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page.

For assistance with returns or refunds, contact us at support@madleads.store or call +1 205 222 9032. We appreciate your trust and look forward to serving you!